Create an account Login

Shipping Policy

  • Home
  • Shipping Policy

SHIPPING POLICY

Orders may be placed online on the website of Avozack Health & Wellness Private Limited (hereinafter referred to as “Avozack”) at https://www.avozack.com/ or picked up from Avozack’s office and/or from any franchisee outlet of Avozack.

Company Address: Office No. C4, 5th Floor, Usha Estate, Mowa Main Road, Raipur, Chhattisgarh, 492001, India.

PICKUP FROM OFFICE OR FRANCHISEE OUTLET

Pickup orders can be placed at any of the outlets. Payment options for pickup orders can be Cash, Demand Draft, Credit Card and Debit Card.

Pickup hours for all outlets are:

  • Monday to Friday: 10:00 a.m. – 06:00 p.m.

  • Saturday: 10:00 a.m. – 01:30 p.m.

  • Sunday: Closed

Please refer to the website https://www.avozack.com/ for the latest updates and future information.

HOME DELIVERY

Home delivery orders can be placed for easy access and convenience on the website https://www.avozack.com/ or by placing the order at the office/franchisee office.

Payment

Payment mode options for these orders can be:

  • Orders placed at the office: Cash, Debit Card, Credit Card and other online payments through wallets.

  • Online orders: Credit Card, Debit Card, Net Banking, Account Transfers through RTGS, NEFT or IMPS, and other online payments through wallets.

Home Delivery Orders – Delivery Fees

Please refer to https://www.avozack.com/ for more details on delivery fees for orders placed on the website.

The shipments are in perfect condition when the carrier takes possession of them. By signing “received” on the delivery note, the recipient acknowledges that the order was received in satisfactory condition. Do not sign if there is visible damage or a product shortage. Hidden damages discovered after the carrier has left and all other discrepancies must be notified to Avozack within twenty-four (24) hours of receipt of the shipment. Failure to notify Avozack of any shipping discrepancy or damage within twenty-four (24) hours of receipt of the shipment may affect the Customer’s/Independent Distributor’s ability to request a correction and may be treated as acceptance of the products, subject to applicable law.

Orders placed are typically shipped the very next business day. Orders placed on Saturday after 2:30 p.m. will be shipped on the following Monday. Delivery time will vary according to the location of the Customer/Independent Distributor. The average delivery time is between 2–7 days. Delivery may not take place on Sundays or on major holidays, depending on the delivery partner’s policy.

DELIVERY OF THE PRODUCT

  • There are various delivery models for delivering purchased Products to Customers/Independent Distributors, as decided by Avozack. The risk of any damage, loss or deterioration of the Products during delivery or transit shall be borne by Avozack Health & Wellness Private Limited, subject to applicable law. Avozack represents that the products being delivered are not faulty and are the products listed and advertised on the website and purchased by the Customer/Independent Distributor, and that they meet the descriptions and specifications provided on https://www.avozack.com/.

  • The Customer’s/Independent Distributor’s shipping address and PIN code will be verified against the website’s database before they proceed to pay for their purchase. If an order cannot be serviced by logistics service providers or the delivery address is not in an area covered by the order confirmation, the Customer/Distributor may provide an alternate shipping address at which the logistics service provider can deliver the Product.

  • Please note that dispatch times are estimates and are not guaranteed. However, Avozack will make reasonable efforts to dispatch orders promptly. The Product shall not be delivered to the Customer/Independent Distributor unless they have made full and final payment for Avozack Products.

  • The Customer/Independent Distributor shall take delivery of the Products purchased by them when the Products are in a deliverable state. Where the Customer/Independent Distributor neglects or refuses to accept delivery of the Products ordered, they may be liable for applicable costs arising from such non-acceptance, subject to applicable law and Avozack’s policies. Avozack may contact the Customer/Independent Distributor to evaluate the reason for non-acceptance. Avozack will determine, in accordance with its applicable policies and law, whether to arrange redelivery or process a refund.

  • Title to and other rights and interests in the Products shall pass from the Company to the Customer/Independent Distributor upon delivery of the Products and full payment of the purchase price. The risk of loss shall pass to the Customer/Independent Distributor upon delivery, subject to applicable law.

  • Before accepting delivery of any Product, the Customer/Independent Distributor should reasonably ensure that the Product packaging is not damaged or tampered with. Any visible damage or shortage should be reported to the delivery partner and Avozack promptly.

GOVERNING LAW

Any dispute between a Customer/Independent Distributor or their nominee(s) and Avozack arising from this Policy shall be resolved in accordance with applicable law. Where arbitration is legally applicable and agreed between the parties, the dispute may be referred to an arbitrator in accordance with the Arbitration and Conciliation Act, 1996, as amended. The seat and venue of arbitration, and the courts having jurisdiction, shall be determined in accordance with applicable law and the valid terms agreed between the parties.