RULES OF CONDUCT POLICY

Avozack Health & Wellness Private Limited

Company Website: https://www.avozack.com/
Registered/Office Address: Office No. C4, 5th Floor, Usha Estate, Mowa Main Road, Raipur, Chhattisgarh, 492001, India
Email: info@avozack.com
Customer Care: +91 8269712929

1. OBLIGATIONS OF DISTRIBUTORS ENGAGED IN PRODUCT SELLING

Every Distributor engaged in product selling shall:

I. Carry their identity card and shall not visit a customer's premises without a prior appointment or approval.

II. At the beginning of a sales interaction, truthfully and clearly identify themselves, identify Avozack Health & Wellness Private Limited, explain the nature of the goods or services being offered, and state the purpose of the solicitation to the prospective consumer without waiting to be asked.

III. Provide prospective consumers with accurate and complete explanations and demonstrations of goods and services, including prices, credit terms, payment terms, return policies, guarantee or warranty terms, and after-sales services.

IV. Provide the following information to prospective consumers at the time of sale:

a. The Distributor’s name, address, registration or enrollment number, identity proof and telephone number, along with details of Avozack Health & Wellness Private Limited.

b. A description of the goods or services to be supplied.

c. A detailed explanation of the Company’s product return policy before completing the transaction.

d. The order date, total amount payable by the consumer, and the applicable bill and receipt.

e. The time and place for inspection of samples and delivery of goods, wherever applicable.

f. Information about the consumer’s rights to cancel an order and/or return products in accordance with the applicable return policy and law, including any applicable conditions relating to the product’s saleable condition and seals or protective packaging.

g. Details of the complaint redressal mechanism.

V. Maintain proper books of accounts containing details of goods sold, in the form and manner required under applicable law.

VI. A Distributor shall not:

a. Use misleading, deceptive or unfair trade practices.

b. Use misleading, false, deceptive or unfair recruitment practices, including misrepresenting actual or potential sales, earnings or the advantages of product selling to prospective Distributors.

c. Make factual representations to prospective Distributors that cannot be verified or make promises that cannot be fulfilled.

d. Present the advantages of product selling to prospective Distributors in a false or deceptive manner.

e. Knowingly omit or make false or misleading representations relating to the product-selling operation, remuneration system, agreement between the Company and the Distributor, or the goods or services.

f. Require or encourage recruited Distributors to purchase goods or services in unreasonably large quantities.

g. Provide literature or training that contains misleading or unauthorized information about the Company, its products, business opportunity or remuneration system.

h. Require prospective or existing Distributors to purchase literature, training material or sales demonstration equipment, except where permitted by applicable law and the Company’s disclosed policies.

VII. The Company may provide monetary and non-monetary sales benefits or incentives in accordance with its disclosed compensation plan and applicable law. The tax treatment of any incentive, commission or other payment shall be determined under applicable law. Each party shall comply with its respective tax obligations.

VIII. A Distributor shall not create or participate in cross-line activity or other conduct that violates the Company’s approved sales network rules.

2. OBLIGATIONS OF AVozack HEALTH & WELLNESS PRIVATE LIMITED TOWARDS DISTRIBUTORS

I. The Company shall provide an appropriate orientation session to prospective Distributors, providing fair and accurate information about the product-selling operation, including the remuneration system and realistic information about potential earnings.

II. The Company shall maintain proper manual or electronic records of its business dealings, including details of goods and services, contractual terms, prices, income or compensation plans, and Distributor enrollment, termination, active status and earnings, as required under applicable law.

a. The Company shall maintain a Register of Distributors and update relevant information for enrolled Distributors.

b. Distributor details shall include appropriate verification records, such as proof of address, proof of identity and PAN, as required under applicable law.

III. The Company shall maintain an updated website at https://www.avozack.com/ containing relevant company details, contact information, management information, product descriptions, product quality certificates where applicable, prices, the compensation plan, Distributor contract terms and the complaint redressal mechanism for Distributors and consumers.

IV. The Company shall provide Distributors with periodic account information, as applicable, concerning sales, purchases, earnings, commissions, bonuses and other relevant data in accordance with the Distributor agreement and applicable law. Amounts due shall be paid, and any withholding shall be handled in accordance with applicable law and the agreed terms.

V. The Company shall monitor Distributor purchases and comply with applicable tax laws. Where any tax registration, collection, reporting or payment obligation arises, the relevant party shall comply with the applicable statutory requirements.

VI. The Company shall not compel a participant or Distributor to purchase goods:

a. In an amount exceeding what can reasonably be expected to be sold or resold to consumers.

b. In quantities exceeding what can reasonably be expected to be consumed by or sold or resold to consumers.

VII. The Company shall not:

a. Use misleading, deceptive or unfair recruitment practices, including misrepresentation of actual or potential sales or earnings, in dealings with prospective or existing Distributors.

b. Make factual representations to prospective Distributors that cannot be verified or promises that cannot be fulfilled.

c. Present the advantages of product selling in a false or deceptive manner.

d. Make, cause or permit any false or misleading representation relating to the Company’s product-selling business, remuneration system, Distributor agreement, goods or services.

e. Engage in or permit conduct that misleads or is likely to mislead regarding material particulars of the Company’s business, remuneration system, Distributor agreement, goods or services.

f. Use or permit fraud, coercion, harassment or unlawful means in promoting product selling, the remuneration system, Distributor agreements, goods or services.

g. Require Distributors to pay entry fees, renewal fees or other prohibited charges, or to purchase sales demonstration equipment or materials as a condition of participation, contrary to applicable law.

h. Provide benefits to any person merely for introducing or recruiting one or more persons as Distributors, where such benefits are prohibited by applicable law.

i. Require Distributors to pay minimum monthly subscription or renewal charges where such charges are prohibited by applicable law.

VIII. The Company shall be responsible for taking appropriate steps to ensure compliance with this Policy and applicable law by members of its product-selling network, whether appointed directly or indirectly.

3. OBLIGATIONS OF THE COMPANY AND DISTRIBUTORS TOWARDS CONSUMERS

I. At the time of purchase, the Company or Distributor shall provide the consumer with relevant transaction information, including:

a. The name of the purchaser and seller.

b. The expected or applicable delivery date for goods or services.

c. The procedure for returning goods or cancelling the order, as applicable.

d. Applicable warranty information and the process for exchange or replacement of defective goods, in accordance with the Company’s policy and applicable law.

No Distributor shall make a product claim that is inconsistent with the claims authorized by the Company or that is false, misleading or prohibited by law.

II. The Company and its Distributors shall take appropriate steps to protect consumers’ personal and private information in accordance with applicable data-protection laws and the Company’s Privacy Policy.

III. The Company and its Distributors shall comply with applicable consumer-protection and direct-selling laws and rules in India.

IV. The Company and its Distributors shall not knowingly supply or distribute goods that are defective, unsafe, counterfeit, expired or beyond their validity period, or otherwise not fit for sale or use under applicable law.

V. The Maximum Retail Price (MRP) and other legally required product information shall be visibly displayed on product packaging or otherwise provided in accordance with applicable law.

VI. The Company or Distributor selling goods to a consumer shall issue a bill, cash memo or invoice, as applicable, in accordance with the law in force.

4. COMPLAINT REDRESSAL

Consumers and Distributors may contact the Company using the details below to raise a complaint or seek assistance:

Company: Avozack Health & Wellness Private Limited
Website: https://www.avozack.com/
Email: info@avozack.com
Customer Care: +91 8269712929
Address: Office No. C4, 5th Floor, Usha Estate, Mowa Main Road, Raipur, Chhattisgarh, 492001, India

The Company shall handle complaints in accordance with its complaint redressal process and applicable law.

5. GOVERNING LAW

This Policy shall be governed by the applicable laws of India. Any dispute arising under this Policy shall be handled in accordance with applicable law and the valid terms of the relevant agreement.

Nothing in this Policy shall limit any rights available to consumers or Distributors under applicable law.