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Return Policies

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Buy Back / Exchange / Refund Policy

At Avozack Health & Wellness Private Limited (hereinafter referred to as “Avozack”), it is our passion to ensure the highest quality of our products and deliver complete customer satisfaction. However, despite our best efforts, there may be times when our products do not meet your expectations. In such cases, you may return the product within 30 days from the date of invoice. The return must be notified within one week of purchase by contacting us at +91 8269712929 or via email at info@avozack.com.

The refund policy is applicable only for products in saleable condition, and partially used products (not exceeding 30%) only if accompanied by an invoice. If a product is found to have been intentionally damaged or misused, the return warranty shall stand void. It is obligatory upon our Independent Distributors and Customers to exercise the Product Return & Refund Policy fairly.

Refund / Returns Policy

  1. If the product is in marketable condition and is returned within 30 days from the invoice date along with the original invoice, 5% of the amount will be deducted as handling charges and the remaining amount will be refunded.

  2. If the product is in unmarketable condition and is returned within 30 days from the invoice date, the refund value will be assessed by the Returns Officer and an appropriate refund amount will be provided.

Marketable Products: Products that are unopened and sealed.

Unmarketable Products: Products that have been opened or have a broken seal.

Exchange Policy

If you wish to exchange any Avozack product, you must have the original invoice. The product can be exchanged within 30 days from the date of invoice.

At the time of exchange, the Customer/Independent Distributor must provide the following:

  • Product Return Form

  • Copy of Invoice

  • Product in original packing and in marketable condition

  • New product must be of equal or higher value

Refunds

Once we have received your product for return, we will inspect it and notify you that we have received your returned item. We will notify you of the status of your refund after inspecting the item.

If the return of a product is duly accepted by the Company, the value of such product will be calculated as per points 1 and 2 of the Refund / Returns Policy and will be refunded to the Customer/Independent Distributor either to the bank account provided by the Customer/Independent Distributor for such refund, or to the payment instrument from which the payment was made. Avozack shall have the sole discretion to determine the mode of reversal from the above options.

No cash refunds under any circumstances will be made.

Cancellation of Transactions / Orders

  • Cancellation by Avozack: There may be certain orders that Avozack is unable to accept, and Avozack has the right to cancel such orders. Avozack reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in a Customer/Independent Distributor’s order being cancelled include, without limitation, non-availability of the product or quantities ordered. Avozack may also require additional verification or information before processing any order. If a Customer/Independent Distributor’s order is cancelled after the payment has been processed, the amount will be reversed/remitted to the Customer/Independent Distributor either to the bank account provided for such reversal or to the payment instrument from which the payment was made. Avozack shall have the sole discretion to determine the mode of reversal from the above options.

  • Cancellation by Customer / Independent Distributor: In case of a request for order cancellation, Avozack reserves the right to accept or reject requests for order cancellations for any reason whatsoever, subject to applicable law. As part of its usual business practice, if Avozack receives a cancellation notice and the order has not been processed, Avozack may cancel the order and refund the entire amount to the Customer/Independent Distributor within a reasonable period of time. Avozack may not be able to cancel orders that have already been processed. Any cancellation request will be handled in accordance with applicable law and the Company's applicable policies.

  • Set-off of benefits availed by Customer / Independent Distributor: If a Customer/Independent Distributor has availed any benefit under any marketing or promotional offer provided by Avozack in relation to a product for which the order has been cancelled by the Customer/Independent Distributor or by Avozack, any recovery or adjustment of such benefits shall be handled in accordance with applicable law and the terms of the relevant offer.

Reference Notes

  • The Avozack Customer/Independent Distributor must return the product(s) to our head office personally or by courier. A Product Return Form must be duly filled in and signed by the customer and sent along with the product to be returned.

  • Head Office Address: Office No. C4, 5th Floor, Usha Estate, Mowa Main Road, Raipur, Chhattisgarh, 492001, India.

  • The return period for products is calculated as the number of days from the Invoice Date to the date of receipt at the Avozack office.

  • “Condition” refers to the condition in which the stock is received back from the Avozack Customer/Independent Distributor as a return. The product may be classified as “marketable” or “unmarketable” depending on the condition of the returned stock, as assessed by the Returns Executive at the Company's Dispatch and Delivery Office.

  • The Product Return Policy does not apply to open packs of literature and videos or other sales and marketing aids.

  • Total returns cannot exceed the quantity appearing on the invoice.

  • BTO Point adjustments for returned products will be processed in the payout cycle in which the product is returned. The total BTO Points of the returned products will be deducted from the returning Avozack Customer/Independent Distributor’s account. Any related sales benefits, incentives or bonuses shall be adjusted from the respective beneficiaries' accounts in accordance with the applicable business plan and law.

  • The Customer/Independent Distributor who has returned a particular product shall be subject to the Company's applicable return policy for any repurchase of the same product, in accordance with applicable law and the relevant policy terms.

The return process for a product may be subject to additional terms and conditions depending on the nature and category of the product. Any such additional terms shall be specified on the website https://www.avozack.com/ or communicated by the Company at the time of purchase.